Contact GuestLive and CreateMagic
Contact GuestLive support for account help, event set-up questions, technical troubleshooting, or sales enquiries. We prioritise clear communication, fast response times, and practical solutions.
Typical first reply: 1 business dayBest route: Help Centre ticket
Contact Options
For the fastest support, open a ticket with full details. For general requests, email our team directly.
Open a New Support Ticket
Secure support portal. Opens in a new tab.
To speed up support, include:
- Event code or account email
- Device/browser details
- Screenshots or the exact error message
Self-Serve Resources
Many common tasks are covered in our documentation with step-by-step guides and walkthroughs.
Frequently Asked Questions
How quickly do you respond?
We typically reply within one business day for help centre tickets.
What should I include in my request?
Your event code, browser/device, and screenshots if possible so we can troubleshoot quickly.
Can I speak to sales about a custom set-up?
Yes. Include your event type and expected guest count and we will route your message correctly.