Contact GuestLive and CreateMagic
Account problems, event setup, something not working, or a sales question: use a ticket or email below. We aim to reply within one working day.
Typical first reply: 1 business dayBest route: Help Centre ticket
Say hi properly
Tickets are quickest when you include detail. Otherwise use the email address.
Open a New Support Ticket
Secure support portal. Opens in a new tab.
To speed up support, include:
- Event code or account email
- Device/browser details
- Screenshots or the exact error message
Self-serve, literally
How-tos sit in the help centre. This panel also links to pricing, features, and weddings on the site.
People usually ask
How quickly do you respond?
We typically reply within one business day for help centre tickets.
What should I include in my request?
Your event code, browser/device, and screenshots if possible so we can troubleshoot quickly.
Can I speak to sales about a custom set-up?
Yes. Include your event type and expected guest count and we will route your message correctly.
Out in public
Instagram, Facebook, TikTok, X. Official accounts.